Privacy Policy

Last updated: 27 May 2026

At Support Buddies, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us, or engage with our services.

Who We Are

Support Buddies
48 Dimond Road
Southampton
SO18 1JS
Email: info@supportbuddies.org
Telephone: 07715 356062

Support Buddies provides support services for vulnerable young people and adults across Hampshire, including learning, social, emotional and active support services. For the purposes of data protection law, Support Buddies is the “data controller” of your personal information.

What Information We Collect

We may collect and process the following personal information:

Information you provide directly
Name
Email address
Telephone number
Address
Information submitted through contact forms, referrals, applications or enquiries
Any other information you choose to provide to us

Information collected automatically
When you use our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics information


How We Use Your Information

We use your information to:

Respond to enquiries and referrals
Provide support services
Communicate with service users, families, carers and professionals
Improve our website and services
Maintain records and safeguarding responsibilities
Send updates or communications where appropriate
Meet legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Consent
Legitimate interests
Performance of a contract or service
Compliance with legal obligations
Protection of vital interests where necessary

 

Sharing Your Information

We may share your information with:

Trusted service providers who support our operations
Health, education or care professionals where appropriate and lawful
Regulatory or safeguarding authorities where required
IT and website support providers

We will never sell your personal information to third parties.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. Access to personal information is limited to those who need it for legitimate business purposes.

How Long We Keep Your Information

We only keep personal information for as long as necessary to:

Deliver our services
Fulfil safeguarding responsibilities
Meet legal, financial or regulatory requirements

When information is no longer required, it will be securely deleted or destroyed.

Cookies

Our website may use cookies to improve functionality and analyse website traffic.You can manage or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

Further information is available from the Information Commissioner’s Office (ICO).

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Notice or how your personal information is handled, please contact:

Support Buddies
Email: info@supportbuddies.org
Telephone: 07715 356062